Are Filler Words Actually Not That Bad??

Ever since we were little, every communications teacher, debate instructor, and speech coach has drilled into our heads the importance of eliminating filler words from our vocabulary—particularly when we are addressing a group.

It’s generally common knowledge that words like “um,” “uh,” “like,” and “you know” can be regarded as verbal clutter—distracting and diminishing the clarity and weight of your message.

But now, I’ve been seeing an increase in communication professionals arguing that speakers should intentionally work filler words into presentations.

The case for strategic use of filler words generally comes down to two main ideas:

1. It helps establish relatability.

2. It can serve as a means of “holding the floor.”

Let’s handle these one at a time. I’ve made it clear in past newsletters that I think the pursuit of “relatability” and “authenticity” for their own sake is a rather foolish cause. However, there’s definitely more merit to the idea that appearing relatable as a presenter (that is, a living breathing human) is important than to a social media account for an inanimate brand.

When it comes to communication, credibility is king. It’s extremely important that whether we’re speaking on a stage or presenting at a work meeting, our first priority should be to project confidence and clarity of purpose. The blunt truth is that filler words make you seem unprepared and unconfident.

By contrast, the stark absence of filler words in the speech of an experienced communicator conveys their comfort in their position. This comfort will be matched by the audience. Having the confidence to sit in the silence between words as you collect your thoughts will help your audience to linger on what you’ve just said. The power of pauses cannot be overstated.

While it’s important for your audience to feel that you are relatable, you should not sacrifice credibility for a perception of authenticity. If you can’t convince your audience that you know what you’re talking about, it’s not going to matter very much how much they think you’re “just like them.” In fact, it could make the problem a whole lot worse.

There’s absolutely a place for the use of intentional filler words for dramatic or comedic effect, but I’m thoroughly unconvinced that making a habit of seasoning your speech with filler words is a net positive for those who want to become elite communicators.

The second reason is more nuanced. We’ve all been on a crowded Zoom call where everyone is struggling to make their voice heard but the words won’t flow as fast as you need them to come out. In these circumstances, it’s tempting to use an “uh” or an “um” as if to say “WAIT LET ME FINISH MY THOUGHT.”

It’s extremely frustrating when someone takes advantage of your momentary pause to change the direction of the conversation and sometimes using filler words as your way of “holding the floor” seems like the best option.

However, allow me to share some perspective from someone who has struggled with being a serial interrupter: to people intent on interrupting, a filler word can often appear as an invitation to “help” the other person finish their thought.

It might feel very unnatural, but by speaking slowly, deliberately, and filler word-free, you can establish more credibility and you might find that people are less prone to interrupting you.

A surprise to no one, I think that the old wisdom holds true: filler words are a threat to good communication and savvy presenters would do well to continue avoiding them.

Takeaway: Most arguments for the strategic application of filler words in communication do not hold any weight. Credibility should not suffer for the sake of “relatability” and using filler words to prevent others from interrupting often has the opposite of the intended effect.

My name is Brent and I like to talk about ideas and the way that we share them. Thank you so much for reading!

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